Kiva Tahl

Account Service Consultant @Hilb Group

Annapolis, MD, US

Serve as a resource and point of contact to clients regarding benefits and insurance questions, concerns and implementation process.• Provide exceptional service to clients and serve as a resource and contact for benefits information and vendor management.• Provide assistance with client and employee claim issues and questions.• Support and assist clients with Request for Proposal (RFP) process, benefits enrollment and eligibility questions, and terminations.• Provide assistance with benefits and insurance renewal and support clients through implementation process.• Resolve client issues with feedback files and billing questions.• Evaluate and compare possible courses of action and make decision or recommendation after considering various possibilities.• Assist clients with program set-up and administration and vendor management.• Work closely with Account Manager to understand vendors, benefit programs, carriers, and wellness initiatives in order to provide support to clients.• Participate in special programs and initiatives as needed.

University of Maryland UC

Bachelor’s Degree