Kitty Dowding-Youngman
Senior Fos Complaints Handler @Marshmallow
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WORK HISTORY
Senior Fos Complaints Handler @Marshmallow
London, GB
EDUCATION
Coventry University
Bachelor of Science BSc (Hons), Geography and Natural Hazards
SKILLS
ABOUT KITTY DOWDING-YOUNGMAN
With over 9 years of experience at Tesla across the UK, Ireland, and EMEA, I developed a strong foundation in problem-solving, stakeholder management, and customer service within fast-paced, high-growth environments. In my previous role as Senior Partner for Business Resolutions, I led complex case strategies and championed collaborative solutions aligned with business priorities.Now at Marshmallow, I’m proud to be part of a mission-driven company supporting those customers often overlooked by traditional insurers. As a Senior FOS Complaints Handler, I focus on resolving regulated complaints with empathy, precision, and compliance, while also supporting the business with continuous improvement, risk mitigation, and sustainable growth. I’m driven by delivering meaningful outcomes, strengthening customer trust, and contributing to scalable processes as the business evolves.
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