Kitte Knight

About Kitte Knight

I am a career professional Client Success Specialist with 27 years of elite training and hands-on experience with exceeding the expectations of my internal clients, entire globally disbursed teams at IBM and Symantec, and externally, as the Technical Account Manager of client companies both large and small. I treated them all with the same respect and enthusiasm at both tiny startups and global corporations. No matter whom I or they work for, they are first and foremost another human being with a puzzle for me. I love puzzles! My clients have been sales-teams, engineers, marketing, and project development teams, CEOs and end-users. I am a dedicated and reliable remote employee that has delighted everyone I have helped without the need of ongoing direct supervision to keep me on task. I have created technical support and customer service departments and managed them for startups that did not have anything in place when I arrived and I have seamlessly integrated with existing support organizations when those startups were merged into corporations and trained their teams to support the newly acquired software. I have a solid foundation in highly technical product support at hardware, software, operating system, and information technology level to both highly technical and not at all technical clients because I can code-switch my terminology for the client\'s level. My hours are flexible and I can adapt to any schedule you require. I have a solid technical foundation and the ability to learn software and database systems, corporate protocols, and other requirements of a role quickly and accurately. I am an experienced technical writer. I have provided support over the telephone, email and on live chat platforms, the most recent being Intercom. I have been slaying the aptitude tests over on my Indeed resume: https://my.indeed.com/p/kittek-p6z0nsg My LinkedIn profile from 2001 to 2017 years was deleted instead of merged with this one a couple of years ago. My contacts merged. My contacts followed me across, but I lost the links to all my project, job, and volunteer histories which I have been attempting to rebuild. It will not be possible to recapture my last 25 years here in nearly the detail as 18 years worth of updates, endorsements, recommendations, and comments from others I have worked with over the years, but I have restored the information I was able to research and verify.

Experience

1. Customer Support

   Fcr

   Feb 2020 — Present

   Helping people with their questions.

Education

• Lane Community College

  Associate of Arts and Sciences - AAS, Electrical/Electronics Maintenance and Repair Technology

  1990 — 1993

• Southern Oregon University

  Psychology

• Oregon State University

  Bachelor's degree, Sociology