Kishore Kumar M

Engineering Program Manager @Toshiba Global Commerce Solutions

Bentonville, AR, US

Designed and delivered enterprise-scale enhancements for POS and self-checkout (SCO) platforms across Walmart Mexico and Kroger, aligning feature development with customer-specific retail operations and compliance requirements.Partnered directly with product owners and store operations teams to define, develop, and deploy a centralized system health dashboard capturing historical usage, downtime patterns, and performance telemetry across 2,800+ Walmart Mexico stores—enabling proactive support and SLA visibility.Collaborated with store associates and end-users to reimagine handheld scanner workflows, implementing custom SCO screen behaviors and alerts to reduce training overhead and improve associate response times during peak hours.Led technical exploration and adoption of GraphQL to streamline query aggregation across pricing, loyalty, and inventory systems—significantly improving lookup speeds and enhancing real-time data access for store staff.Validated and deployed AI-driven produce recognition across 300+ SCO lanes at Kroger, reducing manual produce lookup time by over 40%. Coordinated with hardware vendors, UX teams, and QA for model calibration, rollout strategy, and field testing.

CDAC, Thiruvanantapuram

PG Diploma

Jawaharlal Nehru Technological University Hyderabad (JNTUH)

Bachelors