Kishore Madabhushi

About Kishore Madabhushi

I am a technology & transformational leader with 27+ years of experience driving enterprise‑wide modernization, digital transformation, and complex M&A initiatives. My passion lies in harnessing emerging technologies—including AI, automation, blockchain, cloud, cybersecurity, and Customer 360°—to architect secure, scalable, and resilient enterprise ecosystems that accelerate innovation and deliver measurable business impact.Over the course of my career, I’ve managed global delivery portfolios exceeding $100M in P&L and successfully delivered mission‑critical transformation programs across cable, telecom, travel, retail, federal, and financial services. My strength lies in bridging technology strategy with business priorities to fuel rapid scale, unlock operational efficiency, and drive long‑term revenue growth.I specialize in transforming legacy environments, defining future‑ready technology roadmaps, and building platforms that reduce technical debt while enhancing performance, reliability, and security. My focus is always on creating long‑term competitive advantage through smart, pragmatic modernization.I also take pride in building high‑performing global delivery organizations and establishing Centers of Excellence that drive consistency, innovation, and execution excellence across agile product teams. Developing strong teams—and empowering them with clarity, governance, and purpose—is core to how I lead.Always open to conversations on technology strategy, transformation leadership, and opportunities to accelerate innovation at scale.

Experience

1. Reliability Experience Technologies - Director, Product & Portfolio Management

   Comcast

   Oct 2022 — Present · Philadelphia, PA, US

   Strategize and lead a multi year ITSM and AI transformation program under the Chief Reliability Office spanning Comcast, NBCUniversal, and Sky. Developed an enterprise-wide roadmap integrating AI powered automation, service reliability engineering, Customer 360°, cybersecurity, and network resiliency into a unified global operating model. Build and scale a Transformation Management Office (TMO), implement a full stack ServiceNow platform, and deliver strategic portfolios valued at $100M annually. Oversee a globally distributed organization of 250+ engineers, architects, product leaders, and transformation specialists. Standardize ITSM practices across network maintenance organizations responsible for 300K network miles—reducing self inflicted outages, enhancing service availability, and elevating network observability across the enterprise. Implement unified ITOM and ITAM practices across multi cloud platforms including AWS, Azure, GCP, Dell, OpenStack, Steel, and Kubernetes, strengthening operational governance, compliance, and asset visibility. Oversee enterprise scale onboarding and adoption for 160K+ employees, 20K+ network support agents, and 3K+ customer care agents using broad adoption campaigns designed to drive sustained engagement. Advance customer success goals by translating customer feedback into continuous product enhancements, supported by targeted adoption campaigns, product promotions, and high impact engagement events. Drive the Customer 360° transformation by applying AI and hyper automation—predictive insights, virtual agent assist, chatbots, self service, and process mining—to improve KPIs, strengthen service desk performance, accelerate issue resolution, and deliver a frictionless user experience. Architect and launch the Reliability Intelligence (RI) platform, combining agentic automation with generative AI to empower ITSM teams to build, integrate, and scale intelligent, use case–driven agent assist capabilities.

Education

• Indian Institute of Advanced Management

  MBA (Dual Specialization), Finance & Marketing

  1996 — 1998

Skills

• Integration
• Project Portfolio Management
• Project Planning
• Software Development
• Scrum
• IT Strategy
• Investment Management
• Cross-Functional Team Leadership
• Credit Cards
• E-Commerce
• Program Management
• J2ee
• Requirements Gathering
• Project Delivery
• Pmo
• Pmp
• Leadership
• Business Analysis
• Project Management (Pmp)
• Vendor Management
• Agile Methodologies
• IT Infrastructure Management
• Management
• Team Building
• Multi-Cultural / Cross-Functional Team Management
• Ecommerce
• Banking
• Risk Management
• Team Management
• Requirements Analysis
• Program Managment
• Outsourcing
• Vendor Integration Management
• Software Development Management
• Business Intelligence
• Testing
• Java Enterprise Edition
• Enterprise Architecture
• Project Management
• Sdlc