Kishore Gsk
Customer Success Manager @EB1A Experts
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WORK HISTORY
Customer Success Manager @EB1A Experts
Hyderabad, IN
Managed a portfolio of high-value SaaS clients across multiple regions, contributing to $2.5M in annual recurring revenue. Increased platform adoption by 30% through tailored onboarding workflows and proactive engagement strategies. Executed upsell campaigns that generated $400K+ in additional revenue by expanding client usage of premium modules. Reduced churn by 18% YoY through predictive health scoring and personalized success plans. Partnered with product and engineering teams to deliver client-requested features, improving satisfaction scores by 25%. Coordinated cross-functional efforts between product, engineering, and customer teams to ensure successful delivery of scalable, data-driven enterprise solutions.
EDUCATION
Telangana University, Nizamabad
Master's degree
ABOUT KISHORE GSK
Seasoned SaaS Customer Success Manager at EB1A Experts with a proven track record in driving customer engagement, managing renewals, and preventing customer churn. Successfully trained and led a team of Key Account Managers, with a passion for enhancing customer experience and building long-term relationships. Looking forward to contributing to more customer success stories and open to new opportunities.
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