Kishore Vedula

About Kishore Vedula

Service Program Manager at HCLTech | 16+ Years Driving Operational Excellence in IT & Telecom​I am a seasoned Service Program Manager with over 16 years of experience at the intersection of IT, Telecommunications, and Network industries. Currently, at HCLTech, I focus on bridging the gap between complex technical operations and exceptional client experiences.​Throughout my career, I have specialized in managing large-scale customer networks and high-value accounts. My approach combines rigorous operations management with a strategic partnership mindset, ensuring that service delivery isn\'t just about meeting SLAs, but about driving business growth for my clients.Core Competencies:​Service Delivery Excellence: Scaling operations to ensure timely, efficient resolution of complex inquiries.​Strategic Partnerships: Cultivating long-term relationships with global stakeholders.​Network Operations: Leveraging deep domain expertise in Telecom and Network infrastructure.​Crisis Management: Navigating large-scale network issues with a focus on stability and customer satisfaction.

Experience

1. Serviceprogram Manager

   HCLTech

   Nov 2023 — Present

   Strategic Account Oversight: Lead the end-to-end service delivery for large-scale customer accounts, ensuring alignment between HCLTech’s operational capabilities and the client’s long-term business objectives.•​Operational Excellence: Direct the management of complex, high-capacity networks, maintaining a focus on 24/7 stability and high-performance metrics across global IT and Telecom infrastructures.•​SLA & KPI Governance: Consistently meet and exceed Service Level Agreements (SLAs) by implementing robust monitoring frameworks and proactive incident management protocols.•​Client Relationship Management: Serve as the primary point of contact for executivestakeholders, transforming traditional vendor relationships into strategic partnerships through transparency and consistent delivery.•​Continuous Improvement (CSI): Identify operational bottlenecks and implement process improvements (Lean/Six Sigma/ITIL) to reduce resolution times for customer inquiries and technical issues.•​Cross-Functional Leadership: Orchestrate collaboration between Network Engineering, Security, and Support teams to ensure a unified approach to large-scale network deployments and upgrades.•​Financial & Resource Management: Oversee program budgets, resource allocation, and capacity planning to ensure project delivery is both cost-effective and high-quality.•​Risk Mitigation: Develop and execute comprehensive risk management plans to safeguard customer networks against outages and security vulnerabilities.

Education

• Little Flower High School

  Maths

  1995 — 2000

• JNTUH College of Engineering Hyderabad

  Bachelor of Technology (B.Tech.), Electronics and communication engineering

  2003 — 2007

• Indian Institute of Management, Indore

  EPGCPM

Skills

• Transmission
• Ccna
• Feasibilities
• Eos
• Network Design
• Nms
• Sdh
• Testing
• Networking
• Telecommunications
• Troubleshooting
• Dwdm
• Network Optimization
• Fiber Optics
• Ethernet
• Internet Protocol (Ip)
• Synchronous Digital Hierarchy (Sdh)
• Team Management
• Vendor Management