Kishore Sharma

Head of Retail @Walko Food Company

IN

Head – Retail Operations | NIC Ice CreamsDriving P\\ & L, Expansion, Training & Operational Excellence | Scaling Premium Retail Experiences Across IndiaAs Head of Retail at NIC Ice Creams, I lead with a singular focus: delivering profitable growth while building a customer-first, scalable retail ecosystem. From owning the P\\ & L across 50+ outlets, to designing nationwide training programs, I ensure operational excellence is not a goal—it\'s a standard. P\\ & L Leadership, Strategic oversight of financial performance, ensuring sustainable profitability and cost control across the retail network. Expansion Strategy- Spearheading the launch of new company-operated outlets across metro and tier-2 cities, backed by rigorous market feasibility studies. People-First Training, Architect of NIC’s retail training framework—empowering frontline teams with product knowledge, SOPs, and service culture. Ops Excellence- Streamlining processes, enhancing inventory systems, and optimizing customer experience touchpoints for consistent brand delivery. Cross-functional Collaboration -Partnering with supply chain, marketing, and product teams to ensure seamless execution and brand alignment.My leadership is defined by clarity, consistency, and capability-building, helping NIC Ice Creams remain one of the fastest-growing premium dessert brands in India

IHM Mumbai

BSc in Hospitality and Hotel Administration, Hospitality Administration/Management

Guru nanak Academy, Dehradun

12, Science