Kishore Kumar Vijayakumar

About Kishore Kumar Vijayakumar

Graduated from Anna University with a BE in Computer Engineering. Microsoft’s Technical Support Engineer in the Exchange domain, contributing to robust enterprise support and cloud migration strategies. Skilled in managing O365 environments, leveraging PowerShell scripting, and collaborating across teams to streamline migrations. Certifications such as AZ-103 and MS-700 underscore proficiency in cloud and administrative solutions. Previous roles at Infosys sharpened expertise in migration planning, Azure administration, and BAU Activities and SOP development. Motivated by solving critical IT challenges and advancing digital workplace transformations.

Experience

1. Technical Support Engineer Se- Security and Complaince

   Microsoft

   Feb 2026 — Present · Bengaluru, IN

   Responsibilities • Owned end-to-end investigation and resolution of complex technical issues across Azure Cloud and Microsoft Security & Compliance solutions, ensuring timely and high-quality outcomes for enterprise customers. • Provided expert support for Exchange Online (email hygiene, transport rules, labels, policies, audit logs), Azure Active Directory administration, Microsoft Purview Compliance, and Azure Information Protection. • Supported large, geographically distributed enterprise environments users), managing mission-critical security and compliance workloads. • Delivered customer-facing support with strong executive communication, crisis management, and clear documentation to translate complex technical scenarios into actionable guidance. • Collaborated cross-functionally with engineering, product, and peer support teams using a “swarm” model to accelerate issue resolution and knowledge sharing. • Identified potential product defects and process gaps, escalated appropriately, and partnered with product teams to drive product and process improvements. • Strengthened technical and professional proficiency through continuous learning, certifications, and readiness initiatives aligned with evolving cloud security technologies. • Led and participated in knowledge-sharing communities, contributing best practices, documentation, and reusable troubleshooting guidance. • Maintained high attention to detail, process discipline, and organizational effectiveness while managing high-severity and deadline-driven scenarios. • Demonstrated strong customer obsession, ownership, empathy, and accountability to consistently deliver a world-class support experience.

Education

• Anna University Chennai

  Bachelor of Engineering - BE, Computer Engineering

• Dhaanish Ahmed College of Engineering

  Bachelor of Engineering - BE, Computer Science and Engineering