Kishore Kumar Chandra Shekar
Manager at GENPACT | Commercial Operations | Digital & Service Commercial Platforms & Process
- Role
- Project Manager - Commercial Operations at Genpact
- Location
- Brookfield, WI, US
- LinkedIn followers
- 500 followers
About Kishore Kumar Chandra Shekar
Diligent project manager offering a proven record of success leading all phases of…
Experience
Project Manager - Commercial Operations
Apr 2022 — Present · WI, US
Have successfully built and led a high-performing Commercial Operations Center of Excellence (CoE) team from the ground up, supporting operational activities driven by the rapid growth of subscription software. Achieved 600% growth in subscription revenue during this period.• Led and implemented strategic enhancements to global commercial processes, optimizing Inquiry to Order (ITO), Order to Remittance (OTR), billing, and revenue recognition. Played a pivotal role in supporting operational activities and surpassing aggressive growth targets for a leading Healthcare medical equipment manufacturer.• Instituted and operationalized a comprehensive software and hardware upgrade program for subscription customers, leveraging cutting-edge commercial tools. This initiative had a direct impact on customer satisfaction and retention with 96% renewal rate.• Accountable for driving continuous improvement in commercial processes, including funnel management, quoting, order management, entitlements, contract management, and revenue recognition. These efforts contributed significantly to achieving sustained growth.
Education
Bangalore University
Master of Arts (M.A.)
2002 — 2004
Christ College - Bangalore
Bachelor of Arts (B.A.)
1999 — 2002
Aptech Computer Eduction
Higher Diploma in Software Engineering
2000 — 2002
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