Kishore Basa

About Kishore Basa

As a Senior business leader with over 14 years of experience in various domains, Kishore…

Experience

1. Chief Operations Officer

   Cognidots Solutions

   Apr 2024 — Present

   Program & Ops Leader | E-commerce Growth | Process Excellence | CX TransformationAs a results-driven business leader, I’ve scaled digital-first businesses from zero to ₹10 lakhs/day in under a month—through the right mix of strategic planning, cross-functional execution, and relentless customer obsession.I bring deep experience across e-commerce operations, analytics, automation, and marketplace management, having led teams that fulfilled 400+ daily orders and drove 3X business growth through product optimization, data-driven promotions, and marketplace excellence.Where I thrive is at the intersection of tech and ops. Whether it’s reducing order processing time from 15 minutes to 1 minute through custom-built automation tools, or slashing weekly reconciliation time from 8 hours to just 1, I’m passionate about building solutions that scale, simplify, and empower.I’ve worked hands-on with product, engineering, and front-line ops teams to build tools that not only streamline workflows but also drive measurable impact—from improving seller satisfaction to unlocking trapped revenue through inventory and returns optimization.My leadership style is grounded in data, empathy, and action. I believe Gemba walks are just as important as dashboards. I actively work with ground-level teams to surface insights and convert them into strategic change.

Education

• Indian Institute of Technology, Roorkee

  Bachelor of Technology (BTech)

  2003 — 2007

• Indian Institute of Management, Indore

  PGDM

  2010 — 2012

Skills

• Business Impact Analysis
• Business Development
• Procurement
• Financial Modeling
• Requirements Analysis
• Competitive Analysis
• Microsoft Office
• Strategy
• Management
• Team Management
• Business Analysis Planning & Monitoring
• Product Development
• Analysis
• Vendor Managed Inventory
• Operations Management
• Inventory Management
• Program Management
• Supply Chain Management
• Strategic Sourcing
• Management Consulting
• Data Analysis
• Six Sigma
• Cross-Functional Team Leadership
• Quality Assurance
• Inventory Analysis
• Project Management
• Analytics
• Business Strategy
• Process Engineering
• Business Intelligence
• Business Process Improvement
• Business Analysis
• Big Data Analytics
• Supply Chain
• Vendor Management
• Market Research
• Erp