Kishor Mahindrakar
Scrum Master and Salesforce Techno-functional Analyst Bsa @Capital Group
Signup · Get unlimited contacts
WORK HISTORY
Scrum Master and Salesforce Techno-functional Analyst Bsa @Capital Group
Irvine, CA, US
Working on a Salesforce Net Zero Cloud (NZC) implementation to provide a Sales Force Automation (SFA) for the Sustainability and Climate Group. Deep understanding of Salesforce concepts and best practices Work with stakeholders and product owners to gather and analyze business requirements and work out use cases to drive business outcomes. Combination of business analysis and technology implementation experience. Provide oversight and guidance in the implementation of solutions. Experience on CICD process. Onsite / offshore coordination. Implemented efficient NZC data load process. Worked with business users/focus group get requirement, document it as user stories. Coordinate with system integrator to translate the requirement to functional documents. Coordinate and work with external and internal partner for enhancements, integration data points and issue resolutions. Technology Stack: Salesforce.com (Net Zero Cloud NZC), DataLoader, SOQL, BitBucket, JIRA, SQL, Excel, APEX, MuleSoft, Oracle Database
EDUCATION
SDM College of Engineering and Technology
Bachelor of Engineering - BE, Computer Science
ABOUT KISHOR MAHINDRAKAR
Over 15 years of professional experience in managing complex customer relationship management (CRM) solutions across Pharma and Healthcare Industry. Have led multiple CRM implementations from strategy to global roll outs inclusive of Sales, Service, Marketing modules for salesforce.com and Siebel • Very strong expertise to work on Salesforce.com, VEEVA, Siebel Tech Arch, Siebel EIM, Siebel Data load, Performance Testing/Tuning and Siebel/SFDC/Veeva Admin. • Demonstrated ability to effectively manage multiple projects. Expertise in implementing and propagate integrated technology and process improvement to establish customer-centric sales, marketing, call center and service functions. • Strength in partnering with business stakeholders, management, vendors and teams to effectively align technology investments with business objectives. • Specialties: Global CRM, Business Intelligence, IT Strategy, Program Management, Business Transformation & Migration, Application Architecture, Solution & Design, Planning, Execution & Delivery, Release Management & Maintenance. • Accomplished CRM Business solution architect with extensive experience in developing CRM Strategy, technology selection and Solution implementation. • Dedicated to problem solving, decision-making, detail oriented, and the ability to use time effectively and meet timelines. • Self-starter with the ability to work effectively both as a team member and work independently.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.