Kishor Giri
Isp Osp Support Engineer @airtel
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WORK HISTORY
Isp Osp Support Engineer @airtel
Gurugram, IN
Key Responsibilities:Managed and maintained ISP/OSP operational data using Oracle and Cygnet tools.Prepared daily, weekly, and monthly MIS reports related to faults, outages, and network performance.Tracked tickets, fiber faults, restoration timelines, and closures to ensure SLA compliance.Extracted, validated, and analyzed data from Oracle databases for accurate reporting.Updated and monitored Cygnet tool entries for fault management and service requests.Coordinated with NOC, field teams, and vendors for timely data updates and escalations.Maintained data accuracy, reconciliation, and documentation across systems.Shared performance dashboards and summaries with management.
EDUCATION
Government Industrial Training Institute - India
Diploma, Electrician
Industrial training institute
Diploma, Electrical
Uttarakhand Open University (UOU)
Bachelor of Arts - BA, General Studies
ABOUT KISHOR GIRI
ISP OSP Engineer (MIS) at Airtel with extensive experience in Data Management, Data Analysis, and MIS Reporting, along with strong expertise in Background Verification (BGV), Compliance Operations, case allocation, process audits, and client coordination. Known for ensuring high data accuracy, operational efficiency, and timely reporting across multiple projects and functions.Currently working with Airtel as an ISP OSP Engineer – MIS, managing network-related MIS reporting, performance dashboards, data validation, and operational tracking to support field and management teams. Previously associated with Lancers Network Limited and Pinkerton Comprehensive Risk Management, where I supported end-to-end background verification operations, documentation audits, and large-scale database management activities.Proficient in Advanced Excel, SAP, Oracle, Cygnet, and MS Office Suite, with a proven ability to streamline workflows, maintain compliance standards, and support data-driven decision-making. Recognized for being detail-oriented, dependable, and adaptable in fast-paced corporate environments.Key Skills • MIS Reporting & Data Analytics • Data Management & Analysis • ISP / OSP Operations Support • Background Verification & Compliance • Database Management & Quality Audits • Client Coordination & Case Allocation • Oracle | Cygnet | SAP | Advanced Excel | MS Office
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