Kishor Dalvi

About Kishor Dalvi

Cybersecurity and Customer Success leader with 14+ years of experience in SOC operations,…

Experience

1. Security Architect

   IBM

   Feb 2022 — Present · Pune, IN

   I excelled in fostering strong customer relationships and driving satisfaction at IBM, achieving a remarkable 30% increase in renewal rates. • Developed strategies for account prioritization, enhancing customer engagement and loyalty. • Collaborated with diverse teams to implement solutions that improved customer adoption and satisfaction. • Resolved escalations efficiently, ensuring a seamless customer experience and retention.Customer Engagement & Support:Post-Sales Consultation: Serve as a trusted advisor to customer’s post-sale, providing guidance on best practices, security policies, and architecture improvements.Issue Resolution: Act as a technical escalation point for complex issues and coordinate with support or engineering teams to resolve them.Training & Enablement: Deliver training and knowledge transfer sessions to client teams to ensure successful adoption and usage.Project Management & Coordination:Implementation Planning: Work with project managers to develop implementation roadmaps and ensure milestones are met.Stakeholder Coordination: Liaise between internal teams (engineering, support, product management) and client stakeholders to ensure alignment.Reporting & Feedback:Performance Monitoring: Monitor deployed solutions to ensure performance and security objectives are met.Customer Feedback Loop: Capture client feedback and share with product teams to drive enhancements.Metrics & KPIs: Track key performance indicators for post-sales success (e.g, adoption rates, incident reduction).

Education

• HPV

  Secondary Education and Teaching

  1994 — 1999

• Annasaheb Dange College of Engineering and Technology, ASHTA

  Bachelor of Engineering (B.E.), Electronic and Communications Engineering Technology

  2000 — 2007

Skills

• Microsoft Sql Server
• Sdlc
• Solution Architecture
• Web Application Firewall
• Oracle
• Requirements Analysis
• Firewalls
• Aix
• Storage Area Networks
• Ips
• Unix
• Windows Server
• Information Security
• Ccna
• Ids
• Dns
• Integration
• Team Management
• Forensic Analysis
• Data Center
• Microsoft Exchange
• Operating Systems
• Virtualization
• Shell Scripting
• Malware Analysis
• Vulnerability Assessment
• Apache
• Unix Shell Scripting
• Vmware
• Gsm
• Perl
• Storage
• Tcp/Ip
• Disaster Recovery
• Cluster
• Sql
• Linux
• Vmware Esx
• Information Technology
• Java