Kishan Patel

Voice & Video Systems Admin Ii @Rogers Communications

Provide technical support for Voice products in large enterprise and service provider environments, working with platforms such as Metaswitch, Broadsoft, Ribbon/Genband, Oracle Acme Packet, AudioCodes, Sonus, and Cisco. • Troubleshoot and support IPTV products, including IPTV head-ends, set-top boxes, DRM, CDN, and video/audio delivery technologies such as HLS and DASH. • Diagnose and resolve IPTV and multicast-related issues using tools such as Wireshark/Tshark, NetFlow, and IPTV monitoring systems. • Utilize network monitoring systems to diagnose and resolve incidents and chronic issues affecting service performance. • Troubleshoot VoIP and network-related issues using tools such as Wireshark/Tshark, ensuring seamless communication services. • Work with VoIP/Voice protocols, including SIP, SS7, SIGTRAN, Megaco, and RTP, to maintain and enhance telephony services. • Support Microsoft Teams and Office 365 environments, including Teams Direct Routing configurations and troubleshooting. • Manage Cisco WebEx for BroadWorks and WebEx Control Hub to optimize enterprise collaboration solutions. • Work with optical equipment and dark fiber lighting to support high-speed data transmission. • Understand and address networking requirements for VoIP, video, and home internet users. • Thrive in a fast-paced environment, contributing both individually and as part of a team to improve service delivery. • Continuously learn and adapt to new services, systems, and technologies to enhance technical infrastructure.