Kimberly S.

About Kimberly S.

Specialties: Strategy for computer hardware, software and printers. Understand processes pertaining to models, builds, management, and deployment. Strategy for software browser standards, and their deployment; Strategy for Mobile Device hardware standards, management, and deployment; Strategy for Messaging/Collaboration tools, and Large File Mover Technologies; Formerly managed strategy for Active Directory/Exchange account provisioning on-premise and within M365; G Suite and Adobe Creative Cloud oversight, administration and management, Business Ethics and Practice, IT Communications, Financial forecasting and analsis. I am a loyal and fast-learning employee within Information Technology. I regularly communicate with many IT and business teams globally to work on service roadmaps, gather requirements for projects, or workplace computing service improvements. Lastly, I oversee and manage the financials for a service with regard to forecasting and actuals and confirming receipt and payments. As a Service Owner, I work on cost models for service chargebacks, making them comparable to public service offerings. I also work with our service architects, engineers, and operations teams, along with our supplier and vendors to ensure that we are delivering quality services that our employees can consume. For my part-time job, I taught HVAC and IT students how to use Microsoft Office applications (endpoint client and web-based), and robotics students regarding how computer hardware /operating systems work and troubleshooting either (A+ prep) for ~2 years.

Experience

1. Sr Service Manager

   The Walt Disney Company

   Jan 2011 — Present · Orlando, FL, US

Education

• California State University-San Bernardino

  Bachelor's Degree with an Emphasis

  1990 — 1996