Kishan Mishra
ITSM Specialist | Major Incident Manager @ TCS | ITIL® v4 Certified
- Role
- Information Technology Analyst at Tata Consultancy Services
- Location
- Kolkata, WB, IN
- LinkedIn followers
- 500 followers
About Kishan Mishra
ITSM professional with 5+ years of experience in Major Incident Management and hands-on expertise in ServiceNow administration across BFSI, Retail and Telecom/Media domains. Experienced in managing high priority (P1/P2) incidents in 24x7 environments, ensuring quick service restoration with minimal business impact.Skilled in leading war rooms, coordinating cross-functional teams and driving effective stakeholder communication during critical situations. Hands-on experience in Problem Management, including RCA, corrective actions and reducing recurring incidents.Strong understanding of ITIL practices with a focus on service stability and operational efficiency. Proficient in ServiceNow dashboards, workflow management, automation and reporting to drive visibility and continuous improvement.
Experience
Information Technology Analyst
Mar 2026 — Present · Kolkata, IN
Education
Shree Jain Vidyalaya
Class XII - Higher Seondary, Business/Commerce
The Bhawanipur Education Society College
Bachelor of Commerce - Honours, Accounting and Finance
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