Kishan Bhandari
Sr Customer Success Manager @Engati
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WORK HISTORY
Sr Customer Success Manager @Engati
Led end-to-end AI automation delivery for BFSI, EdTech, and Real Estate clients, managing timelines, dependencies, and milestone tracking across functions.Partnered with product and engineering teams to design scalable conversational journeys and integrations across channels (Web, App, WhatsApp).Enabled clients to use multi-channel conversational deployments (Web, WhatsApp, Voice and App Bots), increasing active user engagement within six months.Led live demos and POCs with CXOs and decision-makers, improving solution acceptance.
EDUCATION
Indore Institute of Science & Technology
Bachelor’s Degree, Mechanical Engineering
Christ University, Bangalore
Master of Business Administration (M.B.A.), Marketing
SKILLS
ABOUT KISHAN BHANDARI
Results-driven Customer Success Consultant with 7.5+ years of experience in SaaS and AdTech, specializing in building strong client relationships, driving product adoption, and delivering strategic solutions that enhance customer satisfaction and business growth in Research, Conversatioal AI and CRM industry. I excel at working with cross-functional teams, including Sales, Product, Legal, finance and Engineering, to solve complex challenges and ensure the seamless implementation of tailored solutions for enterprise clients.Throughout my career, I have been deeply committed to understanding client goals, aligning product capabilities with business needs, and guiding customers through every phase of their journey — from Lead gen to renewal and beyond. My focus on proactive engagement and continuous support has consistently led to high customer retention rates and expansion opportunities.With a passion for leveraging technology to deliver impactful results, I thrive in fast-paced environments where I can combine my technical knowledge and consultative approach to help clients succeed. I’m particularly adept at managing executive-level stakeholders, navigating escalations, and identifying new business opportunities through data-driven insights.Key Strengths- Customer Relationship Management- Strategic Upselling & Renewals- Cross-Functional Team Collaboration- Technical Troubleshooting & Support- Program & Project Management- Executive Stakeholder Engagement
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