Kishan Patel
Driving Client Retention, Growth, & Efficiency
- Role
- Sr Customer Success Manager at PointClickCare
- Location
- Fort Lee, NJ, US
- LinkedIn followers
- 500 followers
About Kishan Patel
With nearly 11 years of professional experience in the Healthcare industry, I value…
Experience
Sr Customer Success Manager
Jan 2025 — Present · Fort Lee, NJ, US
I am responsible for fostering strong, long-term partnerships with healthcare clients across various functional areas (administration, IT, clinical, financial, and C-Suite executives) to ensure they are optimizing the use and value of PointClickCare’s solutions. I work closely with customers to align strategic initiatives, drive adoption, and facilitate key outcomes, including customer health, expansion, and retention.
Education
Massachusetts College of Pharmacy and Health Sciences
Bachelor's Degree
2005 — 2010
Skills
- Software Implementation
- Ehr
- Workflow Management
- Go Live Support
- Software Project Management
- Post Go Live Support
- Communication
- Healthcare
- System Configuration
- Strategic Planning
- Resolving Issues
- Client Rapport
- Consultative Approach
- Analysis
- Powerpoint
- Management
- Project Management
- Customer Service
- Customer Satisfaction
- Teamwork
- Software Troubleshooting
- Time Management
- Training
- Microsoft Word
- Microsoft Office
- Healthcare Information Technology (Hit)
- Software Documentation
- Computerized Physician Order Entry (Cpoe)
- Business Process Improvement
- Business Analysis
- Customer Relationship Management (Crm)
- Account Management
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