Kishan Patel

Junior Information Technology Administrator @Kasian Architecture Interior Design and Planning

Calgary, FR

Managed and resolved support tickets using the organization\'s ticketing system, ensuring accurate documentation, tracking, and timely resolution of issues, inquiries, and service requests. • Procured, installed, and maintained IT hardware and equipment including computers, laptops, printers, scanners, smartphones, and other peripheral devices. • Provided technical support and guidance to clients, ensuring optimal device performance and user satisfaction. • Diagnosed and resolved hardware and software issues using a structured, analytical approach to minimize downtime and enhance productivity. • Performed regular software updates and patch management to ensure system security, stability, and access to the latest features. • Escalated complex technical issues to senior team members or appropriate departments for prompt resolution. • Administered user access and settings via various software admin portals used by the organization. • Delivered support both onsite and remotely, adapting methods based on the nature and urgency of each issue. • Executed user onboarding and offboarding processes in alignment with organizational policies and procedures.