Kishan Parmar

Customer First Specialist @Dreams

High Wycombe, GB

My role has given the opportunity to analyse data, look at trends that appear within the business and use this information to help improve the general functionality of the business.I have a close working relationship with all departments at our head office as well as our stores and distribution centres around the country.I am able to use previous experiences both with Dreams and away from Dreams to ensure that I am looking at information from all angles.My day to day focus involves managing the brand perception on public platforms such as Trustpilot, Google My Business and various social media platforms. I also hand any direct complaints or queries sent to our CEO on his behalf and also handle direct contact made to our Executive Board. Problem solving and a positive public perception is the aim, the solution needs to be happy customers!