Kishan Mahipal
Customer Success Manager at Skan AI | Rank 2 at IIM Indore | Ex-Reliance, Tata Trusts, SBI Foundation & Nation with Namo | NIT Trichy trained Engineer |Learning about Artificial Intelligence
- Role
- Manager, Customer Success at Skan AI
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Kishan Mahipal
I am a Customer Success Manager at Skan AI, driving value for enterprises through AI-powered process intelligence and digital transformation. By working at the intersection of product and customer, I help organizations uncover inefficiencies, optimize workflows, and unlock measurable capacity and cost savings.My role spans the end-to-end customer journey—from process discovery and platform configuration to data analysis and executive reporting. I partner with stakeholders to translate business goals into actionable insights, delivering tangible ROI through automation, standardization, and process optimization.Passionate about enabling customers to succeed, I combine analytics, stakeholder engagement, and AI adoption to ensure seamless implementation, strong value realization, and future-ready operations.
Experience
Manager, Customer Success
Mar 2025 — Present · Bengaluru, IN
Enabled Fortune 500 clients to uncover inefficiencies and redundancies, generating significant operational capacity and cost savings through Skan’s AI-driven platform. & : Acted as the bridge between product and customer by guiding stakeholders through process discovery, solution configuration, and seamless adoption of process intelligence tools: Conducted in-depth process analysis using Power BI & Excel, translating raw process data into actionable insights for productivity, application utilization, and automation opportunities: Delivered outcome-based reports and presentations to CXOs and process leaders, showcasing ROI, capacity creation, and process improvements that aligned with strategic business goals: Oversaw end-to-end implementation — from configuring virtual agents and monitoring data health to enabling dashboards and analytics — ensuring accuracy, reliability, and smooth customer experience: Partnered with Analytics Designers, L2 Engineering Teams, and Customer Ops to resolve technical issues, refine dashboards, and ensure high-quality reporting outcomes: Conducted internal enablement sessions for CSM peers, shared best practices, and provided customer-driven product feedback to influence Skan’s product roadmap.
Education
SDA Bocconi
Advance Leadership Programme
Self-educated
Civil Service Examination, Public Administration
2021 — 2022
Indira Gandhi National Open University
Post Graduate Diploma, Urban Planning and Development
2019 — 2020
The Takshashila Institution
Graduate Certificate in Public Policy (GCPP), Defence and Foreign Affairs
2020 — 2020
Gyan Bharati Vidyalaya
WBBSE(Secondary Education), General
1995 — 2008
University of Chicago
Anubhav Lecture Series, Development Consultancy and advisory
2018 — 2018
National Institute of Information Technology
in C and C++, PROGRAMMING
2008 — 2008
NIRDPR
Post Graduate Diploma, Sustainable Rural Development
2019 — 2021
Hariyana Vidya Mandir
AISSCE(Higher Secondary), SCIENCE
2008 — 2010
National Institute of Technology, Tiruchirappalli
Bachelor of Technology (BTech), Chemical Engineering
2011 — 2015
Indian Institute of Management, Indore
Master of Business Administration - MBA, Business Administration and Management, General
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