Kishan Kumar

About Kishan Kumar

As an accomplished 14X Salesforce Certified Developer with over 8 years of experience, I specialize in developing and managing scalable CRM solutions on the Salesforce platform, with deep expertise in Salesforce.com, Lightning Web Components, and web application development. I have a strong track record of driving the full SDLC, from requirement gathering and design to deployment, focusing on creating solutions that are not only robust but also adaptable to the unique needs of industries like Healthcare, Insurance, Finance, and Banking.I am highly skilled in customizing Salesforce using Apex, Lightning Aura Components, Visualforce Pages, and Omnistudio, and I excel at creating complex integrations, automation, and workflows that enhance system efficiency and improve business outcomes. Throughout my career, I’ve had the opportunity to work on projects supporting large user bases of over users, as well as smaller, specialized projects, ensuring that each solution is both impactful and scalable.My passion lies in crafting innovative solutions that drive business success, and I continuously seek to stay at the forefront of Salesforce technologies to deliver high-quality results that align with organizational goals.I have good knowledge of of Salesforce DevOps processes, utilizing CI/CD tools like Copado, Salesforce CLI, and GitHub for efficient code migration, version control, and seamless production deployments; consistently driving high-quality deliverables while adhering to project timelines and scope.I have explored and worked on complex Salesforce features, such as Salesforce Functions. I have deployed Java and JavaScript applications on Heroku and exposed them as REST services. Additionally, I have deployed third-party SDKs on AWS Lambda and exposed these services through the AWS API Gateway. I cleared GATE 2020 and was offered a research scholarship from IIT Kanpur. I am passionate about problem-solving and always strive to solve real-life problems. The views and explanations shared here are personal.

Experience

1. Senior Consultant

   Deloitte

   Jun 2024 — Present · Gurugram, IN

   Leading solution design for Client Projects.• Designing Customer portals, Salesforce integrations & processes for enrollment, matching & document generation with OmniStudio Doc Gen.• Integrating vendor systems for Customer data, medical information, and PII data masking via Java-based Salesforce Functions.• Building patient contact center apps in Salesforce Service Cloud, with agent scripts and screen flows for query resolution & case logging.• Developing Salesforce Functions in Java for consent document updates, transitioning to OmniStudio Doc Gen for PDF generation.• Creating OmniStudio components (FlexCard, OmniScript, Integration Procedures, DataRaptors).• Setting up portal, Salesforce CRM, and Auth0 integrations using Auth Provider and REST APIs.• Engaging with onshore teams for scoping, planning, and client discussions.• Participating in design discussions for reusable capabilities with enterprise architecture teams and governance boards.• Led ad hoc activities such as Salesforce release impact analysis, UAT/SIT org refresh, and process improvement.