Kishan Khatri

About Kishan Khatri

Results-driven IT professional with 5+ years of experience delivering reliable, secure, and efficient IT support in municipal and enterprise environments. I have hands-on expertise supporting Microsoft and Apple products, troubleshooting hardware, software, network, and endpoint issues, and managing VOIP systems.I thrive in fast-paced environments, handling high-volume inbound support requests and leading IT projects that improve operational efficiency and user experience. I am eager to grow into IT leadership roles, mentoring teams, driving strategic initiatives, and contributing to organizational success.Certifications: CompTIA Network+ & Security+Technical Expertise: Microsoft 365, Azure (Entra ID), Active Directory, Intune, Teams & SharePoint Admin, SentinelOne, Arctic Wolf Security/Vulnerability Management Console, Proofpoint, Veeam Backup & Replication V12, UniFi Network Console configuring Firewalls/VLANs, JAMF, PowerShell, ServiceNow, JIRA

Experience

1. IT Support Specialist

   TaxRise

   May 2025 — Present · Irvine, CA, US

   Organized Help Desk operations by coordinating ticket assignments, providing escalation support, and driving timely incident resolution to maintain high service levels.• Improved network security and management by performing segmentation, configuring standardized IPs, firewalls, VLANs, and administrating switches/APs through the UniFi console.• Orchestrated a refresh project for 14 wireless access points by upgrading to U6-PRO WiFi 6 models, boosting network performance and increasing wireless coverage by 40% across two floors.• Streamlined Jira ticketing system by redesigning request forms to improve end-user clarity and reducing resolution time.• Implemented retention policies on Synology backup servers, reclaiming about 50% of storage space and improving data management efficiency.

Education

• UC Irvine

  Bachelor's degree, Psychology

Skills

• Unix
• Xml
• Html5
• Java
• Microsoft Word
• Windows 10
• Microsoft Powerpoint