Kishan Bora
Driving Sustainability | Digital Water Solutions | Green Energy | Customer Success | Water Treatment | Lifelong Learner
- Role
- Customer Success Manager at Pani
- Location
- Ghaziabad, UP, IN
- LinkedIn followers
- 500 followers
About Kishan Bora
As a Biochemical Engineering professional, I am passionate about creating impactful…
Experience
Customer Success Manager
May 2024 — Present · Delhi, IN
Responsible for ensuring that customers achieve their desired outcomes.1. Onboarding & Product Adoption: Guide customers through the onboarding process, providing training and support to ensure smooth implementation and effective product use.2. Relationship Management: Build and maintain strong, lasting relationships with customers through regular check-ins and proactive engagement.3. Customer Retention: Focus on identifying and addressing churn risks while enhancing customer satisfaction to improve retention rates.4. Value Maximization: Help customers achieve their desired outcomes, identify upsell opportunities, and promote additional features or services that meet their needs.5. Customer Advocacy: Act as the voice of the customer within the organization, providing valuable feedback to teams and advocating for product enhancements.6. Data-Driven Insights: Monitor usage and engagement metrics, using data to anticipate customer needs and optimize their experience.7. Renewals & Upsell: Manage contract renewals and work closely with customers to ensure their continued success and long-term partnerships.
Education
Indira Gandhi National Open University
Post graduate Diploma, Environment and Sustainable Development
Bipin Tripathi Kumaon Institute Of Technology
Bachelor of Technology - BTech, Biochemical Engineering
2011 — 2015
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