Kiruthikalakshmi Renganathan

About Kiruthikalakshmi Renganathan

Order Management Understanding and experience in SAP with material management and financial accounting. Manage purchase orders, create and make corrections in customer invoices and quotations. Worked in Pricing, Billing documents, Contract, Sales document and Invoice issues. Working with the Sales Team to collaboratively forecast and plan customer shipments. Providing reporting to external customers and internal business partners on pricing, order status, shipments, backlog and returns. Coordinating with the Finance and Accounting teams on all billing and returns and invoice issues.

Experience

1. Senior Process Executive

   Infosys BPM

   Apr 2021 — Present · Chennai, IN

   Project: Honeywell AerospaceProcess: Repair & Overhaul (Order Management)- SAP SD & SALESFORCERoles and ResponsibilitiesPurchase Order Review – Validate the customer PO & enter details in SAP for the Receipt of Repair units (e.g. Ship to, Bill to, End User, Warranty & Contracts.)Findings and Analytical Process- Updating the Findings performed by the work scope and generating reports in order to perform the repair.Pricing- Based on the findings, Time and Material pricing is done. Contract discounts & Negotiation Applicable to the Customer is applied for Billing.Quotation- Quote will be generated and sent to the customer for Review and Approval.Customer Follow up- Turnaround time is applicable for Customer to approve or to send the missing details asked.Order Release for Process- Upon the Customer decision regarding the Quote, Order is released to Repair / Return to Customer / Scarp on Site.Shipment- After the completion for the repair order, Part will be shipped to Customers by their nominated Carriers and provide them the tracking details.Exchange- If the TAT delays, offers are made to Customer to Satisfy them.Additional ResponsibilitiesDaily monitoring of jobs requests and allocating based on priority and sharing of work to manage high volumes.Handling and Solving Escalations/ Priority Requests based on FIFO logic.Achieving preset targets based on SLA metrics ensuring error free transactions.On time completion and submission of tasks and reports assigned.Handling quality audit.Expertise in Root Cause Analysis.Preparation and Maintenance of SOP’s.

Education

• K C G college of technology

  Bachelor of Engineering, Electrical and Electronics Engineering

  2013 — 2017

• Sri GRM Girls Higher Secondary School

  High School Diploma

  2013

• The Fathima Matriculation School

  High School Diploma

  2011

• KCG College of Technology

  B.E EEE

  2017