Kirtley James

Information Technology Manager @Clear Harbor

Alpharetta, GA, US

Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service.• Kept flexible schedule and resolved after-hours and weekend emergencies quickly and accurately.• Performed data backups and disaster recovery operations.• Consulted users to determine areas in need of improvement.• Planned, tested and supported high-availability infrastructures.• Promoted continuous improvement for IT governance processes.• Submitted recommendations regarding infrastructure overhauls.• Spearheaded server infrastructure development, quality control, staging and production operations.• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.