Kirti Singh
Where work meets expression — I create with heART ♡ ☆
- Role
- Customer Experience & Revenue Operations Executive Verizon at Accenture
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Kirti Singh
Currently working with VERIZON as a Customer Experience & Revenue Operations Executive, supporting US customers through high-impact inbound interactions. I focus on resolving complex concerns, managing escalations, driving revenue-focused conversations, and ensuring timely case closures while maintaining strong performance standards.Before transitioning into customer operations, I built a foundation in resource management across C2C, W2, and full-time contracts, specializing in project resourcing, recruitment, onboarding, capacity planning, payroll coordination, and visa processes to optimize workforce utilization and ensure seamless operations.In addition to my corporate, I have led strategic initiatives as an Event Chairperson, managing planning, budgeting, vendor coordination, and team execution for successful events. I also completed a Digital Marketing & PR internship with PINKVILLA, where I created campaign-aligned content across social media platforms in collaboration with creative and marketing teams.
Experience
Customer Experience & Revenue Operations Executive Verizon
Nov 2025 — Present · Mumbai, IN
Working with Verizon, supporting US customers through high-impact inbound interactions. I specialize in resolving complex concerns, managing escalations, and driving timely case closures within defined service standards. My role focuses on critical thinking, solution-driven communication, and delivering seamless customer experiences while maintaining performance and quality benchmarks.
Education
University of Mumbai
First & second year of Junior College , Business/Commerce, General
2018 — 2020
Sikkim Manipal University - Distance Education
Bachelor of Business Administration
2020 — 2023
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