Kirti Manral
Team Lead- Business Operations at Tech Mahindra | Ex Oyo | Ex Travel Triangle
- Role
- Operations Team Lead at Tech Mahindra
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Kirti Manral
Certified Google Project Manager and Operations Leader with 10+ years of experience…
Experience
Operations Team Lead
Dec 2020 — Present · Gurugram, IN
Monitor the quality of Gpay Operations In Gurugram and Rajasthan2. Regular audit for quality control and improving Vendor\'s SOP.3. Conducting market surveys on Gpay Business app and sharing feedback to the productteam.4. Contributing in optimizing Gpay merchant onboarding app used by feet on street agents.5. Creating surveys and proposing methods to control attrition of feet on street agents.6. Conducting regular market visits and surveys to gather market intelligence andcompetition insights.7. Measuring performance, sharing feedback and determining vendor accountability forperformance in their respective regions.8. Travelling to Jaipur to check on-field operations quality.9. Weekly surprise and shadow visit with the vendor.10. Escalate, follow-up and close critical merchant issues.11. Help Build Top merchant program and build relationships.
Skills
- Business Development
- Customer Service
- Windows
- Marketing
- Business Strategy
- Microsoft Excel
- Microsoft Office
- Research
- Data Analysis
- Market Research
- Teamwork
- Team Management
- Customer Relationship Management (Crm)
- Microsoft Word
- Leadership
- Marketing Research
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