Kirtika Sarkar

Operations Manager @HSBC

Kolkata, IN

Effectively identify and mitigate operational risk while ensuring continued compliance with global regulatory requirements• Partner with Technology to design, manage and implement business process changes to streamline processes, improve productivity and optimize operational efficiency • Provide coaching, feedback, 1to 1s, and performance appraisals of team members • Coaching team members individually and periodically on performance metrics • Reporting, MIs, Adherence to SLAs and Stakeholder Engagement• Workforce capacity planning and scheduling• Standardised the process to ensure flexibility in the process and leads to continuous improvement• Worked with the Financial Crime Control team, handled and successfully completed the project on ‘Transaction monitoring in credit cards for Malta’, within the purview of Anti Money Laundering as a Business Analyst