Kirti Sharma
Business Analyst @ICICI Bank
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WORK HISTORY
Business Analyst @ICICI Bank
Indore, IN
EDUCATION
Shri Vaishnav Institute of Technology & Science, Baroli, Sanwar Road, Indore
Bachelor's degree, Electrical, Electronics and Communications Engineering
ABOUT KIRTI SHARMA
I am a Business Analyst with 5+ years of experience in the banking industry (ICICI Bank), specializing in business issue resolution, customer escalations, root cause analysis, and product launch support. Over the years, I have successfully coached 800+ managers across India, streamlined processes, and built BOT frameworks to improve operational efficiency.I work closely with cross-functional teams to analyze problems, design solutions, and enhance customer experience, while also preparing and presenting MIS insights to senior leadership. My expertise lies in escalation management, process improvement, and customer service excellence. Core Skills: Business Analysis | Escalation Management | Root Cause Analysis | Process Optimization | BOT Frameworks | Customer Experience | MIS Reporting | Stakeholder Management
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