Kirti Pathak
Sr. Manager at Aavas Financiers Ltd
- Role
- Senior Manager at Aavas Financiers Ltd
- Location
- Jaipur, RJ, IN
- LinkedIn followers
- 500 followers
About Kirti Pathak
With 9 years of progressive experience in customer handling, problem resolution, regulatory and non-regulatory complaint management, team leadership, project oversight, training and Management Information Systems (MIS), demonstrated a consistent ability to drive customer retention and service excellence. Successfully led multiple service digitalization initiatives, including the integration and deployment of Salesforce CRM, installation and integration of QMS machines, IVR integration in dialers for accelerated customer solutions, and app-based service enhancements. For all process improvements, systematically analyzed bugs, managed resolutions through Jira, and ensured robust SOP management. Adept at leveraging data-driven insights and cross-functional collaboration to optimize workflows, deliver seamless digital customer experiences, and exceed organizational objectives in dynamic environments
Experience
Senior Manager
Apr 2025 — Present
Education
University of Rajasthan
Master of Commerce
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