Kirti
Logistics & Supply Chain Leader | First Mile & Last Mile Expert | 5+ Yrs in Ops, Team Management & Seller Experience | Fleet, RTO, RPC & Performance Metrics | Prioritizing Seller satisfaction | Delhivery | Flipkart.
- Role
- Team Lead at Flipkart
- Location
- Delhi, IN
- LinkedIn followers
- 500 followers
About Kirti
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Experience
Team Lead
Jun 2023 — Present · IN
At Flipkart, I lead First Mile operations, managing a 100-member team handling over daily pickups and returns. I’ve achieved a 98% RTO dispatch conversion rate and streamlined route scheduling to boost efficiency. My data-driven insights helped optimize vehicle utilization and reduce operational breaches. I regularly conduct motivational huddles, improving team performance and reducing CP breaches. By analyzing key metrics like Geo Fake, OTC, and BRSNR, I’ve improved visibility for senior leadership and supported real-time decision-making. Collaborating closely with the DNCR team, I led seller visits to resolve issues, which contributed to a 10% improvement in seller satisfaction. My efforts ensure not only timely execution but also scalable and profitable logistics operations aligned with business goals.
Education
Delhi University
Bachelor of Arts - BA
2019 — 2021
Indira Gandhi National Open University
Master's degree
2022
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