Kirti Gupta
Delivery Excellence lead, Change Manager & Quality Auditor
- Role
- Delivery Excellence Enabler at Cognizant
- Location
- Bengaluru, IN
- LinkedIn followers
- 500 followers
About Kirti Gupta
Result-oriented professional, possessing 11+ years of experience across IT Infra support, IT Service Management preferably in Incident, Change and Service Request Management with hands on experience in Service now for Lifesciences, Insurance & Retail Customer.
Experience
Delivery Excellence Enabler
Oct 2023 — Present · Bengaluru, IN
Overseeing the Change, Incident and Problem management processes for the customer Reviewing, Prioritizing, and accessing Risks on Change requests submitted by the Change owners from multiple departments on the ITSM tool ServiceNow (SNOW). Facilitate Change Advisory Board meetings with CAB board members and relevant stakeholders. Keeping track of unauthorised changes in the production environment. Driving the Major Incident Management process to resolve multi-domain high priority incidents and resulting problem records. Governing the Change Management principles, procedures, and techniques for the customer. Publish daily SLA/KPI reports related to change management practices.
Education
T.R.M. Public School
Higher Secondary School Certificate (HSC)
2008 — 2009
Kurukshetra University
Bachelor of Technology - BTech
2009 — 2013
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