Kirsty Railton
Senior Customer Experience Director Global @Ait Home Delivery
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WORK HISTORY
Senior Customer Experience Director Global @Ait Home Delivery
As a global CX leader, I drive the strategy and execution of customer experience initiatives across diverse markets, ensuring seamless, consistent, and meaningful interactions at every touchpoint. My role focuses on: • Customer-Centric Strategy: Defining and executing a global CX vision that aligns with business growth and customer needs. • Leadership & Collaboration: Leading cross-functional and multicultural teams to deliver exceptional service and strengthen customer loyalty worldwide. • Innovation & Transformation: Leveraging data, technology, and insights to enhance journeys, optimize service models, and elevate brand perception. • Performance & Growth: Embedding measurable frameworks that improve satisfaction, retention, and long-term value creation.Passionate about building customer-first cultures, I thrive on translating insights into actions that make a real difference for both customers and the business.
EDUCATION
Lodge Park Technology College
Business AS / Alevel
Queen Elizabeth GM School
GCSE
ABOUT KIRSTY RAILTON
Experienced Director with a demonstrated history of working in the logistics and supply chain industry. Skilled in Account Management, Customer services, Retail, Sales Management, Logistics Management, and Automotive. Graduated from Lodge Park Technology College.
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