Kirsty Duncan

WORK HISTORY

EDUCATION

SKILLS

ABOUT KIRSTY DUNCAN

An experienced and qualified individual with a strong Business Development and Events Management skill set built against a hospitality background. Able to integrate with new and established teams, or recruit and develop a team with a view to becoming an influential team leader. Flexible to working within a boutique or corporate setting with the interpersonal skills required to interact with stakeholders at any level of seniority. Seeking to make a positive impact upon the business results within a challenging Business Development Management roleHighly organised, overseeing multiple short- and long-term projects simultaneously, utilising all available material resources effectivelyOperating with a Lean mind-set with analysis of current processes with a view to streamlining and eliminating redundancy, improve efficiency and productivity and reduce costs and waste Creates a culture of learning and development with a focus on retention of a multi-disciplinary team, designing SMART performance objectives and KPIs with regular review and appraisal of progressLeading by example, placing high emphasis on personal performance to act as a touchstone for team members within sphere of influenceEffective Business Development skills, able to locate and build rapport with key decision makers, forging relationships that lead to sustainable levels of businessStrong two-way communication skills, forging and leveraging a powerful network of internal and external partners and stakeholders to accomplish business objectivesAble to recognise team member’s strengths and create optimised rosters that deliver the best performance with available human resourceCrisis resilient, operating effectively under pressure without impacting business continuity or delivery of service qualitySolid Customer Service skills, delivering outstanding performance metrics in terms of positive customer experience feedback and engagement, measured against retention of business