Kirstin F.

About Kirstin F.

As a Senior Implementation Manager at HMH with over three years of experience, I design and execute implementation plans for connected solutions across the East region. By collaborating with cross-functional teams, I contribute to driving annual renewals and increasing product engagement while supporting over $4MM (product)/$1.7MM (services) in annual recurring revenue. My efforts include leading initiatives to improve product usage and account activation, ensuring seamless service delivery and customer satisfaction. Additionally, I bring over 14 years of leadership experience as the Founder and Managing Director of a K-12 tutoring company. I focus on creating strategic programs, personalized learning goals, and training administrators and tutors to achieve measurable academic improvements. My work reflects a commitment to empowering students and educators through tailored solutions and data-driven strategies.

Experience

1. Senior Implementation Manager

   HMH

   Jul 2022 — Present · Chicago, IL, US

   Developed and executed implementation plans for connected solutions across the East region, enhancing customer engagement. • Drove annual renewals for approximately 30 accounts, maintaining over $1.5MM in ARR. • Collaborated with cross-functional teams to boost usage of HMH products, including leading an initiative to increase Coachly usage by up to 6% in the first month of service, with 100% of accounts active by the end of Q2.

Education

• Duke University

  Bachelor of Arts (A.B.), Art History

• The University of Manchester

  Master of Arts (M.A.), Contemporary Art

• Chatham University

  Master of Arts in Teaching (M.A.T.), Secondary Education: History