Kirsten Long

About Kirsten Long

Welcome! My name is Kirsten and I am actively seeking a new professional opportunity as a Customer Success Manager. I am a high level thinker and dreamer who believes that data and collaboration are the keys to making systems more efficient and creating a productive user experience.I spent the first 6 years of my career with Sherwin-Williams, the leader in the professional coatings industry. In their store management program, I had the privilege of managing two different markets (Westerville South, Store #1083 and Sunbury, Store #1376), and open stores in two different markets (#1376 as Market Manager and New Albany, Store #1823 as an Assistant Manager). These experiences gave me the opportunity to become confident with the B2B selling cycle, effectively analyze a $1M+ business unit’s P&L, strategize using P&L reporting and a proprietary CRM system to make decisions about several different market segments, and learn how to effectively hire, onboard, and train a team of store staff. During my 6 years at SW, I was a two-time Circle of Excellence winner, and an elected member of the Women’s Resource Networking Group. In July 2022, I set out on a new career adventure as an Account Manager in the tech space with Casetext, a groundbreaking AI legal research company as an SMB Account Manager. While I was unfortunately affected by layoffs in November 2022, I had the opportunity to learn a lot in my short time at Casetext: gaining selling skills in an abbreviated B2B selling cycle, collaborating across company functions to create a positive and productive customer experience, and how to use data reporting and dashboards through Hubspot’s CRM to drive decisions. This emphasis on data inspired me to use this time to pursue further training in Data Analytics and Data Science through TripleTen, where I am currently learning about the various programs that data analysts use every day to drive decisions. I am also working as an Assistant Manager at barre3-Columbus, and it has been an absolute joy to nurture client relationships, streamline studio processes, and explore a passion for movement and wellness.On a personal level, my interests and passions include local politics, exploring all that my hometown Columbus, OH has to offer, astrology, pop culture, and my cat, Aries. Let’s connect!

Experience

1. Customer Success Manager

   Bold Penguin

   Sep 2024 — Present · Columbus, OH, US

Education

• The Ohio State University

  Bachelor of Science in Business Administration, Human Resources

  2012 — 2016

Skills

• Human Resources
• Student Leadership Training
• Teamwork
• Customer Service
• Management
• Highly Motivated Self-Starter
• Team Building Facilitation
• Leadership
• Motivating Others
• Time Management
• Access
• Microsoft Office
• Networking
• Communicative Skills
• Close Attention to Detail
• Business Writing