Kirsten Jensen
Learning Operations Sr Team Lead @Uber
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WORK HISTORY
Learning Operations Sr Team Lead @Uber
Chicago, IL, US
Lead and develop a team of 8 learning specialists responsible for onboarding, upskilling, leadership training support, and learning operations execution. • Partner with operations leaders and program managers to align learning initiatives with business priorities, workforce readiness, and performance goals. • Use learner progress, completion data, feedback, and performance trends to identify gaps, refine training strategies, and improve program outcomes. • Support scalable learning infrastructure by improving training processes, documentation, delivery models, and team operating rhythms. • Coach team members on facilitation quality, learner engagement, communication, feedback, and consistent training practices. • Translate stakeholder needs into practical learning solutions that help teams adopt new processes, build capability, and improve execution. • Support change management by helping teams adjust to new workflows, training expectations, and continuous improvement priorities. • Use learning systems, CRM tools, documentation platforms, and AI-supported workflows to improve training communication and operational efficiency.
EDUCATION
University of Northern Iowa
Bachelor of Arts, History Education
Eastern Iowa Community College
Associate of Arts
Morningside University
Masters of Arts, EDUCATION
ABOUT KIRSTEN JENSEN
Learning and Talent Development leader with 10+ years of experience across recruiting, career coaching, workforce strategy, and program design. I specialize in connecting talent strategy to business outcomes by building high-performing teams, strengthening hiring pipelines, and designing scalable learning programs that improve performance, engagement, and retention. Currently at Uber, I lead a team of Learning Operations specialists supporting global training for customer support teams. My work focuses on onboarding, compliance, upskilling, and workflow-based learning that helps employees perform confidently in fast-moving, operational environments. I am especially interested in how AI can strengthen learning delivery, improve knowledge access, support performance coaching, and create more personalized development experiences at scale. My background in full-cycle recruiting and sourcing across healthcare, health tech, and startup environments has sharpened my ability to assess talent, build sustainable pipelines, and partner closely with hiring managers. As a Career Coach at AlliedUp Cooperative, I screened and placed 450+ healthcare professionals in under a year, exceeded placement goals, and designed repeatable job readiness and screening frameworks aligned to employer demand. With roots in education as a transition specialist, instructional coach, and special education teacher, I bring a deep understanding of adult learning, inclusive leadership, and performance coaching. I’m known for building practical, people-centered systems that align hiring, learning, AI-enabled tools, and workforce strategy so organizations grow stronger while individuals thrive.
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