Kiroulos Nassr
- Role
- System Administrator at Strategic Micro
- Location
- Jersey City, NJ, US
- LinkedIn followers
- 500 followers
About Kiroulos Nassr
As a recent graduate from Kean University with a Bachelor\'s degree in Information…
Experience
System Administrator
Mar 2022 — Present
Schedule and manage ticket board to ensure all tickets are being taken care of based on priority and urgency. • Answer phone calls from our many different clients and create tickets for them to be assigned out to a technician. • Work through tickets from several clients in an MSP environment. • Troubleshoot issues ranging from printers to Active Directory, Office 365, RDP, backup and network. • Handle client communications using incident handling, escalation, quality measurement…
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