Kirk Johnson

Systems Administrator @Pirelli

Rome, GA, US

Provide comprehensive in-person and remote support to end-users across the US and Canada, collaborating with global technical staff for full functionality of on-prem and off-prem services- Install corporate images on new and existing desktops and laptops and assign them to the appropriate OU- Lead the rebuilding and upgrading of desktops and laptops, including the installation of software including MS Office 2016 and MS Office 365 via Microsoft Endpoint Configuration Manager (SCCM)- Configure peripherals: barcode scanners, webcams, inspection cameras, docking stations, dual monitors, temperature sensors, etc- Design and construct custom performance desktop computers tailored to specialized applications, such as AutoDesk and video monitoring- Conduct user training on MS Office 2016/365 features and resolved issues within the Office Suite and various add-ins- Manage company phones for US employees, including device provisioning, service orders, and cost optimization- Maintain inventory of endpoints in circulation across North America and coordinate e-waste disposal for retired units- Provide support for SDWAN, application servers, wireless networks, and printers at multiple locations- Diagnose hardware and software issues across all endpoints and peripherals- Manage Active Directory for the US and Canada, including user provisioning, password resets, and OU assignments- Execute preventative maintenance on desktops and laptops- Research technical issues to develop effective solutions and collaborated with hardware vendors- Travel to other company and 3PL sites for hardware and software upgrades, as well as office relocations.