Kirk Clarke
Second Line Support Engineer @Sandwell & West Birmingham NHS Trust
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WORK HISTORY
Second Line Support Engineer @Sandwell & West Birmingham NHS Trust
Providing second line resolution for incidents and service requests identified by the Service Desk • Providing support and advice to users face to face at all Trust sites, by email and on the telephone • Providing technical support for customer moves and changes • Providing on-site rapid response to hardware/software failure and clinical priority incidents • Providing dedicated support to critical clinical services • Ensuring that all work is carried out in accordance with IT Standards • Liaising with other IT teams / functions to identify and resolve issues • Adhering to agreed SLAs and updating Service Desk Trust Call Logging System • Deploying equipment and ensuring all relevant documentation are completed such as device asset register • Analysing situations / information to diagnose and resolve a range of End User Technology problems including desktop\\laptop hardware, peripheral integration, client/server communication failure
EDUCATION
Birmingham City University
H.E. Engineering Product Design, Engineering Product Design
SKILLS
ABOUT KIRK CLARKE
Hello thanks for viewing my profile Have worked in IT industry for several years…
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