Kirk Piper
- Role
- Manager of Client Relations Team at Infor
- Location
- Bend, OR, US
- LinkedIn followers
- 500 followers
About Kirk Piper
Experience in management of the roles supply chain, customer service, sales-operations…
Experience
Manager of Client Relations Team
Aug 2019 — Present
Leads a team of seven Client Managers and oversees the client management of 35 accounts; while continuing to be the primary client manager for Gap, Inc. Working to build out a central team repository of information and build out concise documentation. Constantly improving and standardizing internal processes to enhance communication and ensure efficient processes are in place to proactively improve the client experience and their respective supply chains. Provides an escalation path for the team and fosters communication with weekly thirty minute touch bases and bi-weekly team meetings. Continues to foster a strong working relationship with internal teams while maintaining strong relationship with clients. Participates in nearly all West Coast QBRs and continues to help build evolving decks for KPI tracking. Graduate of Infor\'s SHINE management program.
Skills
- Visual Basic for Applications (Vba)
- Sales
- Sql
- Microsoft Office
- Microsoft Excel
- Supply Chain Management
- Sap B1
- New Business Development
- Sales Management
- Account Management
- Marketing
- Trade Compliance
- Business Development
- Electronic Data Interchange (Edi)
- Management
- Strategic Planning
- Marketing Strategy
- Customer Service
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