Kirk Long

About Kirk Long

I am a technology leader who is committed to mentoring and developing my teams, collaborating closely with my cross-functional business partners and providing the best possible IT services to an organization. Over the past 25+ years, my leadership and management experience includes heading IT Service Management (ServiceNow and Fresh Service), Knowledge Management (Confluence and intranets), End User Support, Networking, SaaS management, Digital Transformation and application integrations, including AI solutions by Moveworks and Grammarly. As an IT Director, I partner closely with leadership and teams across the company, including Cybersecurity, Legal, HR, Finance, Procurement, Engineering, Data Science and Internal Comms.These partnerships have resulted in reducing security and legal risks to the company, increasing efficiencies in team productivity, cost savings on negotiated contracts, improved user experience (both ongoing and for new hires) and improving communications and coordination of efforts in achieving quarterly and annual objectives (OKRs) for our departments and the company overall. I have worked for privately held companies, post-IPO companies and non-profit organizations. In addition, I have worked in highly regulated environments that include SOX and GDPR (governance), HIPAA and PCI compliance requirements, as well as in manufacturing at Boeing / McDonnell Douglas and Applied Materials.My key achievements have included- Reducing annual OpEx budget spend on SaaS solutions by $600K, through renegotiating software contracts- Establishing a cross-functional Technical Review Board process and forming the initial Technical Review Board consisting of cross-functional leaders in the Security, Legal, Engineering, Data Science and Procurement business units, which centralized and standardized the intake process for any proposed, new technology products coming into the company- Reducing Severe and Urgent outages by improving the Post Incident Review ITSM processes (using ServiceNow), which benefited both the corporate and distribution center environments- Reducing missing and inaccurate IT Support documentation by 45%(using Confluence), resulting in an increase in incident resolution at the Level 1 Help Desk

Experience

1. Director, Information Technology

   Motive

   Jun 2024 — Present · San Francisco, CA, US

   Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. I lead the IT organization at Motive to support worldwide IT Operations in the US, Asia, Mexico, Canada and Europe.

Education

• UC San Diego

  BA, Visual Arts (Photography & Design) / Anthropology (Cultural & Social)

• San Francisco State University

  MBA, Executive MBA program

  2008 — 2010