Kirk Dsouza
Customer Detention Analyst @Challenger Motor Freight Inc
Signup · Get unlimited contacts
WORK HISTORY
Customer Detention Analyst @Challenger Motor Freight Inc
Cambridge, ON, CA
Monitored and tracked detention times for trucks during loading andunloading processes.* Analyzed detention data to identify trends, patterns, and areas forimprovement.* Resolved disputes with Customers by collaborating with internal andexternal partners.* Negotiated detention charges with clients when applicable to reducecashflow* Developed and updated detention-related policies and procedures toenhance efficiency andcompliance.* Maintained accounts of customers and managed credit balances* Identified opportunities for process optimization to reduce overalldetention times.* Maintained positive relationships with clients, understanding theirexpectations.
EDUCATION
University of Windsor
Master of Business Administration - MBA, Finance, General
Conestoga College
Business Analysis, Information Technology
St. Andrew's College of Arts, Science and Commerce
B. Sc I.T, Computer and Information Sciences and Support Services
ABOUT KIRK DSOUZA
As a Customer Success Analyst at Challenger Motor Freight Inc for over three years, I…
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.