Kirrit Patel
Strategic BPO Leader | 23+ Yrs Experience | Six Sigma GB | P&L | Transitions & Client Success | Ops Excellence | Revenue Growth | Automation | Stakeholder & Team Leadership
- Role
- Senior Manager Site Lead - Offshore at Hexaware Technologies
- Location
- Thane, MH, IN
- LinkedIn followers
- 500 followers
About Kirrit Patel
Highly accomplished and results-driven BPO professional with an impressive 20.5 years of experience in leading and optimizing operations. Adept at leveraging AI tools to drive efficiency, streamline processes, and enhance customer experiences. Proven success in stakeholder management, project execution, audit and compliance, and resource optimization. Strong track record in strategic leadership, customer service excellence, and employee satisfaction. Proficient in driving continuous improvement initiatives and achieving high Net Promoter Scores. Skilled in training and development, ensuring a highly skilled and motivated workforce.Immediate availability for new opportunities.
Experience
Senior Manager Site Lead - Offshore
Jan 2024 — Present · Mumbai, IN
Education
Welingkar Institute of Management
PGPMS - Exec MBA
2011 — 2013
Mumbai University
Bachelor's Degree
1999 — 2002
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