Kiren Kesavan
Support Engineer at Microsoft and Freelancer for Network and Windows server support
- Role
- Support Engineer at Microsoft
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Kiren Kesavan
Experienced Engineer with a demonstrated history of working in the human resources…
Experience
Support Engineer
Jan 2020 — Present · Bengaluru, IN
Description- Supporting premium enterprise and corporate customers on Windows Networking technology. • Responsible for the customer support experience with Microsoft• Owning, troubleshooting, and solving customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g, first quality response, swarming, case documentation, customer expectation mgmt, etc.)• Identifying cases that require escalation (either technically or strategically) and assure correct stakeholder(s) are engaged in a timely manner using established processes.• Leveraging the latest appropriate tools and available insights to educate and empower customers to self-help and deflect future cases.• Creating and maintaining incident management requests to product group/engineering group• Contributing to case deflection initiatives, automation, and other digital self-help assets to improve customer/ engineer experience via feedback to correct stakeholders.• Providing ramp activities, knowledge sharing, technical coaching, and mentoring• Driving technical collaboration & engagement outside of CSS (Product Engineering teams/Services/Support/Regions)• Participating in building communities with peer delivery roles in various specialties.
Education
NTTF
Diploma, Computer Engineering
2006 — 2010
HMSIT
Bachelor of Engineering (B.E.), Computer science and engineering
2011 — 2014
Skills
- Vmware
- C
- Networking
- Routing Protocols
- Switching
- Dhcp
- Sql
- Linux
- Dns
- Java
- Operating Systems
- Active Directory
- Unix
- Windows Server
- Ccna
- Lan Switching
- Microsoft Sql Server
- Servers
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