Matt Kirby

Technical Product Manager - IT Product & Technology at T-Mobile

Role: Technical Product Manager at T-Mobile
Location: Denver, CO, US
LinkedIn followers: 500 followers

Sales & Business DevelopmentView LinkedIn profile

About Matt Kirby

As a Project Manager/Business Analyst I currently support Configuration of our Care Billing System (iCare/Ensemble). My daily tasks our either validating or configuring specific Roles and responsibilities in our GUI Interface. I use a Varity of tools (Admin Module, Xcel or SQL) to query, validate and compare current and Future Configuration setup.On a daily bases, i am regarded as a System Subject Matter Expert (SME) and support both existing Production issues via System Logic as well as New system enhancements (Impact Assessments). With review of new enhancements, I work with Multiple Resources / Venders on design based on business need and help to define and determine Configuration need for multiple system flows, include configuration of Guidance messages, Role configuration, reporting and systematic documentation of Users access logging. In addition, I work with the internal defined business owners to validate Profile setup in the Billing system as defined by the outlined process or changing business need based on new method and procedures.My previous experience as a Project Manager was supporting Site deployments, Process & Procedures, Validating & Root causing system issues or impacts, and new functionality deployments.

Experience

Technical Product Manager
T-Mobile
Dec 2021 — Present · US
Supporting New and Existing Billing Products Delivery and Application Integration, including Fiber Products and Billing

Education

Red Rocks Community College
Business/Commerce, General

Skills

Business Process Improvement
M2m
Voip
Salesforce.com
Project Coordination
Cross-Functional Team Leadership
Mobile Devices
Iden
Managed Services
Integration
Wireless
4g
Leadership
Process Improvement
Contact Centers
Business Analysis
Customer Retention
Customer Service
Team Building
Unified Communications
Program Management
Telecommunications
Wimax
Mobile Technology
Call Centers
Call Center
Software Documentation
Solution Selling
Voice Over Ip (Voip)
Communication Skills
Product Management
Project Management
Cellular Communications
Troubleshooting
Customer Experience
System Deployment
Customer Satisfaction
Training
Vendor Management
Change Management

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