Kiran S
Versatile Leader | Driving Excellence in Data Security, Fin-Tech, and E-commerce Industries | Expert in Process Optimization and Team Leadership | Manager of Managers
- Role
- Manager, Customer Support at Commvault
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Kiran S
An accomplished professional with well-rounded experience across Data backup and Protection, E-Commerce and Fin-Tech Industries. Experienced Senior Manager of Operations & Customer Support with a demonstrated history of working in the successful E-Commerce & Fintech start-up industries. Skilled in Branch Operation, People Management, Mentoring, Management, and Employee Training. Strong operations professional with a Master of Business Administration (M.B.A.) focused in Marketing & Finance from Canara Bank School of Management Studies.
Experience
Manager, Customer Support
Jan 2024 — Present · Bengaluru, IN
Leading and mentoring a global team of technical engineers and Associate Managers to deliver world-class remote and phone-based customer support. Driving operational excellence by managing key performance metrics, optimizing escalation processes, and fostering a culture of collaboration, accountability, and continuous improvement. Implemented strategic workforce planning, coaching, and development initiatives to enhance customer satisfaction, reduce resolution times, and strengthen the organization’s reputation for exceptional customer experience. Partnering with global peers to streamline support operations and ensure seamless service delivery across regions.
Education
REVA Institute for Science & Management
Bachelor’s Degree, Human Resources Management and Services
Canara Bank School of Management Studies
Master of Business Administration (M.B.A.), Marketing and Finance
REVA Institute for Science & Management
Pre University
Adarsha Vidyalaya
High School, High School/Secondary Diplomas and Certificates
2003 — 2004
Skills
- Project Management
- Branch Management
- Task Completion
- Branch Operation
- Customer Service
- Strategic Planning
- Project Planning
- Leadership Development
- People Development
- Training
- Task Analysis
- Employee Training
- People Management
- Development Appraisals
- Brand Development
- Management Information Systems (Mis)
- Social Networking
- Supervisory Skills
- Personal Grooming
- Leadership
- Business Development
- Vendor Management
- Staff Development
- Risk Management
- Team Management
- Mentoring
- People Skills
- Brand Management
- Management
- Microsoft Office
- Task Management
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