Kiran Kumar S

Experience

1. Senior Manager Strategy Architect

   Zoho

   Aug 2017 — Present · Chennai, IN

   I am currently responsible for managing the Zoho Concierge team, which provides consultation services, as well as the Zoho Jumpstart team, which focused on implementing Zoho applications. In my role, I lead the teams in planning, designing, and implementing software solutions. I collaborate closely with internal Technical Services and Consulting Services disciplines to develop integrated solutions for build-run and business transformation deals.One of my key responsibilities is to formulate strategic plans for component development, ensuring that our projects align with future objectives. I regularly conduct both internal and client-facing presentations, engaging stakeholders from various functional areas to ensure effective communication and understanding.To drive continuous improvement, I actively participate in Win/Loss Reviews, incorporating necessary modifications to our solution development processes. I also play a crucial role in managing individual work streams to support large and complex projects, ensuring their successful completion.In addition to project management, I contribute to Zoho\'s overall strategy by sharing knowledge, best practices, and market intelligence with the management team. Customer satisfaction is a top priority, so I strive to ensure that our support-related interactions maintain a high level of quality by managing the team to establish processes.Moreover, I am dedicated to enhancing the team\'s expertise and sales skills, ensuring they possess the necessary product knowledge to deliver a first-class service. By generating trend reports and identifying areas for improvement in service delivery, I actively drive continuous enhancement and strive for excellence.

Education

• Dr. M.G.R University

  B Tech

  2003 — 2007

Skills

• Technical Presales
• Mail
• Crm Program Management
• Sales Operations
• Professional Services
• IT Service Management
• Account Management
• Remote User Support
• Customer Relationship Management (Crm)
• Solution Architecture
• Market Research
• Financial Services
• Crm
• Itil
• Sales Support
• Cloud Consulting
• Cloud Applications
• Remote Troubleshooting
• Financial Reporting
• Pre-Sales
• Private Clouds
• Rfp
• Requirements Analysis
• Consultancy
• Cloud Computing
• Cloud Security
• Service Delivery
• Business Analysis
• Crm Integration
• Business Intelligence
• Financial Analysis
• Information Technology
• Consulting
• IT Management
• Remote Desktop
• Saas
• Solution Selling
• Ccna